Refund policy
1. General Return Policy
Most products may be returned within 30 days of delivery. A Return Merchandise Authorization (RMA) must be obtained from RISO SDP before returning any item. Returns received without an RMA may be refused. All approved returns are subject to a 20% restocking fee. Customers are responsible for all return shipping costs unless the return is the result of our error or a defective product.
2. Hardware Requirements (Printers)
To be eligible for a return, all hardware (printers) must meet the following strict, objective conditions:
Original Packaging: Hardware must be returned in its original, undamaged manufacturer packaging. Returns without the original packaging will not be accepted.
Physical Condition: Hardware must be, unaltered, and free of any physical damage, wear, or markings.
3. Supplies and Consumables Requirements
To be eligible for a return, all supplies and consumable products (including inks, chemicals, emulsions, adhesives, and mesh) must meet the following strict, objective conditions:
Sealed and Unopened: Items must be completely unopened, unused, with all original factory seals intact, and in their original packaging.
Packaging Integrity: The outer packaging of the consumables must be free of damage, writing, or customer-applied labels.
4. Non-Returnable Items
The following items are not eligible for return under any circumstances, unless determined by RISO SDP to be defective:
Custom or special-order products. Opened, used, or modified inks, chemicals, emulsions, adhesives, mesh, and other consumable products. Any products (including hardware and supplies) that have been used, modified, or damaged after delivery.
5. Damaged or Defective Merchandise
Please inspect your order upon arrival. If an item arrives damaged or defective, you must notify RISO SDP within 5 business days of delivery. We will work with you to provide a replacement or another appropriate resolution.
6. Refunds
Once your return is received and inspected, approved refunds will be issued to the original method of payment, minus the applicable 20% restocking fee and any original shipping charges, which are non-refundable
